RETURN & REFUND POLICY

 

Thank you for shopping with Trend4You.shop. We want you to have a smooth and satisfactory shopping experience. This Return & Refund Policy explains when products may be returned, replaced or refunded.

1. Return Eligibility

Customers may request a return or replacement if the product:

  • Is received damaged.

  • Is defective or not functioning as described.

  • Is different from the product ordered.

  • Is missing from the package.

  • Has another issue covered under this policy.

Return requests must be submitted within 7 days of delivery.

Products must be returned in their original condition, along with original packaging, tags, accessories and any other items supplied with the order.

2. Non-Returnable Products

Returns may not be accepted for products that:

  • Have been used, worn or damaged after delivery.

  • Have been altered or modified by the customer.

  • Are returned without original packaging, tags or accessories where applicable.

  • Are damaged because of improper handling or misuse.

  • Are returned after the applicable return period.

  • Are specifically marked as non-returnable on the product page.

Any product-specific return conditions displayed on the website will also apply.

3. Damaged or Defective Products

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery.

To help us verify the issue, we may request:

  • Order number.

  • Photographs of the product.

  • Photographs of the packaging.

  • Unboxing video, where available.

  • A description of the issue.

We reserve the right to inspect and verify the reported issue before approving a return, replacement or refund.

4. Return Request Process

To request a return, please contact us using the email address below and provide:

  • Full name.

  • Order number.

  • Product name.

  • Reason for return.

  • Required photographs or videos, if applicable.

Email: enquiry.trend4you@gmail.com

Our customer support team will review the request and provide further instructions if the return is eligible.

Customers should not send products back without receiving return instructions from Trend4You.shop.

5. Replacement

Where applicable, Trend4You.shop may offer a replacement instead of a refund for damaged, defective or incorrect products.

Replacement is subject to product availability.

If the same product is unavailable, we may provide an alternative resolution or refund, subject to the applicable circumstances and this policy.

6. Refunds

Once an eligible returned product has been received and inspected, we will notify the customer regarding the approval or rejection of the refund.

If approved, the refund will generally be processed to the original payment method used for the purchase.

The time taken for the refund to appear in the customer's account may depend on the payment gateway, bank or financial institution.

7. Shipping Charges on Returns

If the return is due to a verified damaged, defective or incorrect product, Trend4You.shop may arrange or bear the applicable return shipping cost, subject to verification.

For other returns, any applicable return shipping charges may be the customer's responsibility.

8. Order Cancellation

Customers may request cancellation before an order has been dispatched.

Once an order has been dispatched, cancellation may not be possible.

If an eligible cancellation is approved after payment, the applicable refund will be processed according to this policy.

9. Return Inspection

All returned products may be inspected before a refund or replacement is approved.

If the returned product does not meet the eligibility requirements, Trend4You.shop may reject the return request.

In such cases, the product may be returned to the customer, subject to applicable shipping charges.

10. Cash on Delivery Orders

For eligible Cash on Delivery orders, refunds may require additional verification and may be processed through an appropriate refund method communicated by Trend4You.shop.

Customers may be asked to provide necessary information for processing an eligible refund.

11. Refund for Undelivered / Returned Orders

If an order is returned to Trend4You.shop because of failed delivery attempts, incorrect address, refusal to accept the parcel or other customer-related reasons, the refund, if applicable, will be processed after the returned shipment is received and verified.

Applicable shipping, handling or other charges may be deducted where permitted.

12. Promotional and Discounted Products

Products purchased during special promotions, discounts or clearance sales may be subject to additional return conditions.

Any special return or refund conditions displayed at the time of purchase will apply to such products.

13. Fraudulent or Abusive Returns

Trend4You.shop reserves the right to refuse returns or refunds where there is reasonable evidence of fraudulent activity, repeated abusive returns, product misuse or violation of this policy.

14. Changes to This Policy

Trend4You.shop reserves the right to update or modify this Return & Refund Policy at any time.

Any changes will become effective once the updated policy is published on the website.

15. Contact Us

For return, replacement or refund-related questions, please contact us:

Trend4You.shop
New Market Station Rd, Near Railway Station, Patna Junction, Fraser Road Area, Patna, Bihar – 800001, India.
Email: enquiry.trend4you@gmail.com